WHAT ARE YOUR POLICIES FOR FLAT RATE AND FREE SHIPPING?

• Flat rate 4-6 day shipping/free shipping orders are sent via FedEx SurePost or FedEx Ground.  Your Uniform Source reserves the right to choose the shipping methodology.
• Flat rate shipping is for orders $89.99 or less, pre-tax (see below for exclusions).
• Free shipping is for orders $99.00 or more, pre tax (see below for exclusions). Use code FS99 at checkout to receive free shipping.
• These shipping rates and estimated shipping times are for ship to addresses within the Continental (Contiguous) United States. Ship to addresses in Hawaii, Alaska and Puerto Rico pay normal shipping charges and usually take longer than 4-6 shipping days.
• Flat-rate and free shipping applies to full-price merchandise with the exception of Mr. Robot jackets, paint-room clothing and any other full-price merchandise that is noted as such on the listing page.
• Flat rate and free shipping do not apply to discounted, discontinued, overstocked, and second quality merchandise. Regular shipping charges apply to these items, as they are heavily discounted.

WHAT SHIPPING METHODS ARE AVAILABLE?

FedEx SUREPOST: Allow 4-6 days for delivery once the order has been shipped from Chicago, Illinois. Orders typically ship within 24 hours for stocked merchandise that is in stock, with the exception of days when we are closed, typically for national holidays and weekends. If there will be a delay, the customer will be notified on a working day.

FedEx GROUND: Allow 1-5 days for delivery once the order has been shipped from Chicago, Illinois. Orders typically ship within 24 hours for stocked merchandise that is in stock, with the exception of days when we are closed, typically for national holidays and weekends. If there will be a delay, the customer will be notified on working day.

FedEx 2ND DAY AIR:  Orders will be received within 2 business days once it has been shipped. As long as the order is placed by noon, CST and it is for stocked merchandise that is in stock, it will typically ship that same day on Monday through Friday, with the exception of days when we are closed, typically for national holidays and weekends. If there will be a delay, the customer will be notified on working day.  Orders with embroidery can ship 2nd day air, but allow 3-5 working days to ship the order.

FedEx NEXT DAY AIR: Orders will be received the next day once it has been shipped. As long as the order is placed by noon, CST and it is for stocked merchandise that is in stock, it will typically ship that same day on Monday through Friday, with the exception of days when we are closed, typically for national holidays and weekends. If there will be a delay, the customer will be notified on a working day. If an order is placed on Friday but is needed for Saturday delivery, please make a note of that in the notes section at checkout and call 1-800-621-3344 to confirm that this type of delivery is desired.  Orders with embroidery can ship next-day-air, but allow 3-5 working days to ship the order.

Your Uniform Source cannot be held responsible for delays caused by FedEx.

DO YOU SHIP OUTSIDE THE UNITED STATES?

We only ship to United States addresses.  Canadian addresses are considered when a request is sent via email to email@youruniformsource.com.

WHAT IS YOUR POLICY ON REFUSED SHIPMENTS?

If an order is refused, the customer is responsible for the shipping as well as any fees that occur during the delivery process. We cannot be responsible for packages lost that were refused.   The customer will also be responsible for any return shipping costs and/or fees incurred as a result of the refused shipment. These charges will be charged to the credit card used to place the order.

WHAT IS YOUR POLICY ON INCORRECT SHIPPING ADDRESSES?

We understand that typing errors can happen.  Because of this, all addresses are double checked to ensure that a deliverable shipping address was given.  However, in the rare instance when a package is returned to Your Uniform Source as a result of a customer providing an incorrect shipping address, the customer will be responsible for the shipping costs to the original (incorrect) address, any return shipping costs, as well as the new delivery costs and any change of address fees that may occur during delivery process. These charges will be charged to the credit card used to place the order.