Return Policy

Thank you for for shopping with youruniformsource.com.  For any concerns, feel free to contact us (Monday-Friday 7:30 am-4:00 pm CST) at 1-800-621-3344 or email us at email@youruniformsource.com.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT. IF YOU BELIEVE YOU RECEIVED DEFECTIVE MERCHANDISE, WERE SENT INCORRECT ITEMS, OR ARE MISSING ITEMS FROM YOUR ORDER, YOU MUST CONTACT CUSTOMER SERVICE WITHIN 3 DAYS OF RECEIPT. ABSOLUTELY NO EXCEPTIONS.

What is your return policy?

We want you to be completely happy with your purchase. If you are unsatisfied for any reason, unworn, unwashed garments may be returned or exchanged within 30 days of purchase.

Credit is issued for the amount paid for the merchandise only. Shipping charges are nonrefundable.  All RA numbers are valid for 14 days after they are issued. After the 14 days the RA# will be cancelled and credit will not be issued, even if the garments are sent back. If the garments are sent back after the 30 day time period without an RA#, they can be sent back to the customer, using the customer's credit card number for the shipping charges.   Garments that are customized or altered from their original selling state as promoted on the website and from the original state of what was ordered, such as those with embroidery, name tags, reflection tape, that are done by Your Uniform Source or the customer, cut-to-order, non-stock custom garments, overstock/clearance garments,  garments that are on sale, and brown Eisenhower jackets with and without the Mr. Robot patch, and any other items where there is a note indicating final sale on the product page, are final sales--they cannot be returned or exchanged. If final sales are returned, they will be sent back to you at your expense with your credit card charged for freight. Refunds will be processed on the same card used for the original transaction.  A restocking fee is waived for merchandise credits. If you choose a merchandise credit, an online code will be emailed to the email address provided on the return form.

What is your exchange policy?

We understand, this is clothing and sometimes the garment just doesn't fit but you want to keep it and try it in another size.  To do this, please follow our return policy that is detailed above. 

Your Uniform Source Guarantee

ANY garment may be returned due to processing errors or manufacturing or fabric defects.

How to return or exchange

1. Call 1-800-621-3344 for a return authorization number or send an email to email@youruniformsource.com. In order to make a return, please refer to our return policy above to ensure that your return meets the criteria. We exercise the right to refuse any return without a RA#.  If you would like another garment, please place another order on our website.

2. Click here and fill out the attached return form. Print out and enclose in the return package.

3. Return shipping charges are to be covered by the customer. Original and return shipping fees are non-refundable. Exceptions are defective, damaged, or incorrectly processed garments. Insurance is recommended. COD shipments will be rejected.

4. Ship all returns to Your Uniform Source, 1060 West Van Buren Street, Chicago, Illinois 60607. Clearly mark the return authorization number on the outside of the box. Please make a note of the tracking number.

5. After your return is received, allow 5-10 working days for credit to be issued.

SHIPPING POLICIES

WHAT ARE YOUR POLICIES FOR FLAT RATE AND FREE SHIPPING?

• Flat rate 4-6 day shipping/free shipping orders are sent via FedEx SurePost or FedEx Ground.  Your Uniform Source reserves the right to choose the shipping methodology.
• Flat rate shipping is for orders $89.99 or less, pre-tax (see below for exclusions).
• Free shipping is for orders $99.00 or more, pre tax (see below for exclusions). Use code FS99 at checkout to receive free shipping.
• These shipping rates and estimated shipping times are for ship to addresses within the Continental (Contiguous) 48 United States. Ship to addresses in Hawaii, Alaska and Puerto Rico pay normal shipping charges and usually take longer than 4-6 shipping days.
• Flat-rate and free shipping applies to full-price merchandise with the exception of Mr. Robot jackets, paint-room clothing and any other full-price merchandise that is noted as such on the listing page.
• Flat rate and free shipping do not apply to discounted, discontinued, overstocked, and second quality merchandise. Regular shipping charges apply to these items, as they are heavily discounted.

WHAT SHIPPING METHODS ARE AVAILABLE?

**For orders with only FACE MASKS: ** Only the Economy Flat Rate Shipping option is free.  The masks will be sent in envelope via USPS Retail Ground. Expedited shipping options are available at regular rates.

All orders are shipped from Chicago, IL, so depending on the distance to the final destination, shipping times can vary from the quoted lower to the higher end. Do not include weekends or holidays. For all shipments, we make no guarantee on delivery time and are not not responsible for any shipping delays from the shipping carrier.  If there is a problem, we will, however, do everything we can to contact the carrier and give you updates.

$10.99 ECONOMY FLAT RATE shipping applies to orders under $99 within the continental U.S. Any order shipped to Hawaii, Alaska, or Puerto Rico pays standard ground shipping charges.  Please allow 2-7 days for delivery.

STANDARD GROUND can take 2-7 days for delivery.  The shipping charges are calculated according to weight, dimensions of the box, distance from Chicago, IL, and whether the destination is residential or a business. There is an extra service charge that is automatically computed into the final shipping charge when shipping to a residential address.

FREE ECONOMY applies to orders over $99.00 shipped within the continental United States with coupon code FS99 - exclusions apply.  Click on "shopping cart" to enter code. FREE ECONOMY does not apply to orders shipped to Hawaii, Alaska, or Puerto Rico. Standard Ground applies to these locations.  Free shipping is only for full-price retail purchases.

NEXT DAY AIR OR SECOND DAY AIR orders must be placed by 12:00PM CST. We will do our best to get your order out that day, but there is no guarantee. Selecting Next Day Air or Second Day Air means that we will ship your order using the designated method.  You should receive your order the next day or within 2 days after the day your order is shipped. Do not include weekends or holidays. .  The shipping charges are calculated according to weight, dimensions of the box, distance from Chicago, IL, and whether the destination is residential or a business. There is an extra service charge that is automatically computed into the final shipping charge when shipping to a residential address.

Your Uniform Source cannot be held responsible for delays caused by the shipping carrier.  In the unfortunate event that there is a problem, please contact customer service at 1-800-621-3344 and we will do everything in our power to help the situation.

DO YOU SHIP OUTSIDE THE UNITED STATES?

We only ship to United States addresses.  Canadian addresses are considered when a request is sent via email to email@youruniformsource.com.

WHAT IS YOUR POLICY ON REFUSED SHIPMENTS?

If an order is refused, the customer is responsible for the shipping as well as any fees that occur during the delivery process. We cannot be responsible for packages lost that were refused.   The customer will also be responsible for any return shipping costs and/or fees incurred as a result of the refused shipment. These charges will be charged to the credit card used to place the order.

WHAT IS YOUR POLICY ON INCORRECT SHIPPING ADDRESSES?

We understand that typing errors can happen.  Because of this, all addresses are double checked to ensure that a deliverable shipping address was given. However, in the rare instance when a package is returned to Your Uniform Source as a result of a customer providing an incorrect shipping address, the customer will be responsible for the shipping costs to the original (incorrect) address, any return shipping costs, as well as the new delivery costs and any change of address fees that may occur during delivery process. These charges will be charged to the credit card used to place the order.